Frequently Asked Questions:
Do you use high pressure when washing my house?
No! High pressure should only ever be used on hardstand areas such as roofs, driveways and paths. We only engage Service Providers who use Soft Broom Washing techniques. A process where the cleaning solution is sprayed on, surfaces are scrubbed with a soft bristled broom to agitate and displace any mould or stubborn, then rinsed off.
Do you use bleach or chlorine on my house?
A small amount of bleach is normally added to a cleaning solution to help rid the surfaces of mould. Contrary to popular belief, straight bleach is never used to wash houses and we would instantly ban any of our registered Service Providers from this site should they be found to use this type of cleaning. Please speak with your Service Provider on the day if you do not want any bleach added, this may incur an extra cost as it will make the cleaning process more difficult.
If you use bleach will it kill my plants?
Any good house washer will know the best way to ensure no plants are hurt during the cleaning process. Our Service Providers are all highly experienced and have many years of house washing behind them, inexperience is the main cause of issues when having your house washed.
Do you need access to power?
No, all equipment used is run by either diesel or petrol. As long as we can access a tap we are good to go!
Will my windows leak during the house wash?
Depending on the type of home you have, most newer homes have rubber seals in the windows to prevent any water from coming in, older style homes with casement, louvres or double hung window will leak when washing the home. Experienced house washers will do everything they can to prevent this from happening but every home is different. If you have an older style home or banks of louvres everywhere it is advised that you place old towels on your window sills to prevent any water damage from accruing. All homes with doors that have a gap under them should also have an old towel placed behind them.
Do I need to move my vehicle out of the way?
Moving your car to the street is a good idea, the cleaner will need access to the driveway for the time frame of the job. This is also convent for you if you need to go anywhere while the cleaner/s are at your home.
Are my pets OK to just roam around?
It depends on the type of property you have, if you have other areas you can lock your dog in for the period the the cleaner/s will be at your home great. Other wise locking them in the garage or in side the house is ideal. Although we all love animals it is hard to manover the equipment around or have the worry of accidentally letting the pets out. It is advised that all pet bowls, toys and other items are moved inside if possible.
How do I pay the cleaner?
All cleaners will accept cards or cash, they will supply you with a recite for immediate payment after the job is completed. No accounts are accepted.
What if my power is tripped on the day?
The cleaners with make sure that it is safe for them to start work and if they think there might be a problem the cleaner will tape up any unsafe looking power points. If you know of any areas in your home that may be affected by water please be sure to let your cleaner know before the job starts. If you do have any issues with water in a power socked it will trip your safety switch, if this happens DON"T CALL A SPARKY it's something you cleaner can fix. The cleaner will need to find the point that is causing the problem, this is common but nothing to worry about.
Is my roof included with the house wash?
Getting your home externally washed doesn't include the roof, when booking a house wash it includes the: underside of the gutter, faciers, eves and walls only. Your windows will be scrubbed with dish washing liquid and left to drip dry. For roof cleaning its best to do this before you home is due to be washed because it is very messy.
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