Frequently Asked Questions:
Do you use high pressure when washing my house?
No! High pressure should only ever be used on hardstand areas such as roofs, driveways and paths. We only engage Service Providers who use Soft Broom Washing techniques, a process where the cleaning solution is sprayed on, surfaces are scrubbed with a soft bristled broom to agitate and displace any mould or stubborn dirt, then rinsed off.
Do you use bleach or chlorine on my house?
A small amount of bleach is normally added to a soap solution to help rid the surfaces of mould. Contrary to popular belief, straight bleach is never used to wash houses and we would instantly deregister any Service Providers from this site should they be found to use this type of cleaning. Please speak with your Service Provider on the day if you do not want any bleach added, although this may incur an extra cost as it will make the cleaning process more time consuming.
If you use bleach will it kill my plants?
Any good house washer will know the best way to ensure no plants are hurt during the cleaning process. Our Service Providers are all highly experienced and have many years of house washing behind them, inexperience is the main cause of issues when having your house washed.
Do you need access to power?
No, all equipment used is run by either diesel or petrol. As long as we can access a tap we are good to go!
Will my windows leak during the house wash?
This depends on the type of home you have. Newer houses have rubber seals in the windows to prevent any water from seeping in, older style homes with casement, louvres or double hung windows may leak when during the washing process. Experienced house washers will do what they can to minimise this from happening but every home is different.
If you have an older style home or banks of louvres it is advised that you place old towels on your window sills to prevent any water damage from occurring. Homes with doors with large gaps should also have an old towel placed behind them.
If you have an older style home or banks of louvres it is advised that you place old towels on your window sills to prevent any water damage from occurring. Homes with doors with large gaps should also have an old towel placed behind them.
Do I need to move my vehicle out of the way?
Moving your car to the street is a good idea as the cleaner will need access to the driveway for the time frame of the job.
This is also convent if you need to go anywhere while the cleaner/s are at your home.
This is also convent if you need to go anywhere while the cleaner/s are at your home.
Are my pets OK to roam the yard during cleaning?
If you have another ares you can lock your dog in for the period the cleaner/s will be at your home, that is advised.
Although we all love animals it's hard to manoeuvre the equipment around pets and we also have the worry of accidentally letting the pets out.
It's also advised that all pet bowls, toys and other items are moved inside where possible.
Although we all love animals it's hard to manoeuvre the equipment around pets and we also have the worry of accidentally letting the pets out.
It's also advised that all pet bowls, toys and other items are moved inside where possible.
How do I pay the cleaner?
All cleaners will accept cards or cash upon completion of the job, they will supply you with an invoice/receipt.
What if my power is tripped on the day?
The cleaners with make sure that it is safe for them to start work and if they think there might be a problem the cleaner will tape up or cover any unsafe looking power points.
If you know of any areas in your home that may be affected by water please be sure to let your cleaner know before the job starts and turn off any outside lights or power points.
If you do have any issues with water in a power socket it will trip your safety switch. If this happens do not call an electrician, it simply needs to be dried out and once it does the power will come back on. Please talk to or call your cleaner on the day so they can help you through this.
If you know of any areas in your home that may be affected by water please be sure to let your cleaner know before the job starts and turn off any outside lights or power points.
If you do have any issues with water in a power socket it will trip your safety switch. If this happens do not call an electrician, it simply needs to be dried out and once it does the power will come back on. Please talk to or call your cleaner on the day so they can help you through this.
Is my roof included with the house wash?
Housewashing does not include the roof cleaning.
A house wash includes the following (but not limited to) :
*external of gutters, fascias, eaves and wall areas of your property.
Windows should be scrubbed with soap after the house wash and left to drip dry, this is not a professional clean but is done to remove the washing solution.
If you do require a roof clean, this is best completed prior to a house wash or window clean.
A house wash includes the following (but not limited to) :
*external of gutters, fascias, eaves and wall areas of your property.
Windows should be scrubbed with soap after the house wash and left to drip dry, this is not a professional clean but is done to remove the washing solution.
If you do require a roof clean, this is best completed prior to a house wash or window clean.
I want to book more than one service, what order should the cleaning be done?
When booking several services the following cleaning order will stop you or your cleaners from having to double back or dirtying areas that have already been cleaned. The order works no matter what service you start with.
1. Roof clean
2. House wash
3. Pressure cleaning (concrete, paving, tiles)
4. Window cleaning
5. Internal cleaning
1. Roof clean
2. House wash
3. Pressure cleaning (concrete, paving, tiles)
4. Window cleaning
5. Internal cleaning
For us to keep supplying our customers with great Frequently Asked Questions, you can add your own questions below.